Many people are familiar with the companies which rule the courier world. These are organizations like FedEx and UPS, and they typically have branches in almost every major city. However, there is an entire industry of smaller, more locally oriented couriers. Many people that aren’t as familiar with the industry might not understand just how their local New Mexico courier service might be so different from a company the size of FedEx.

The truth is that both types of companies have their pros and cons, as almost anything can when comparing two similar companies. Which type of company is going to be better for your organization to use is going to depend to a large degree on what your shipping needs are. Always, when selecting a courier company, defining your own needs before you begin looking is the most important step.

The strength of a company like FedEx is going to be in their ability to make very long distance and international deliveries. Many companies which have their base in a local area either don’t deal in international shipments, or if they do end up having to put the package with one of the larger companies anyway. If you ship overseas a great deal, one of these organizations can be your better bet.

The smaller, local companies on the other hand, can be great if you’re only shipping within a certain area. That is because they have a lot less overhead in terms of maintaining their infrastructure, which can often help them to keep their costs down.

The other advantage to a smaller company is that they will often get to know you better, which for some people means better customer services. With a larger courier you will likely be treated as just an extension of your account number. The smaller companies enable you to get to know both your drivers and those at the office, and sometimes get better treatment.

However, if you represent a larger company, sometimes the local couriers don’t have the scale necessary to accommodate your deliveries as you grow you company. One of the good things about using one of the corporate giants in the shipping world is knowing that you can never scale so big that they can’t continue to keep up with your shipping needs.

As you can see, there are differences between these types of companies, but both have their strengths. Defining your needs will help you find the one that’s right for you.

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There is one potential downside to shipping COD which is present every time an order is shipped in this matter. This of course, is the potential that the package could be refused by the customer. Most ltl carries with experience in shipping COD will tell you that this doesn’t happen all that often, but it is still a reality that clients of these shipping companies must contend with.

It is important to realize that this legal right is there for a reason. There were simply too many people that would try to swindle honest customers in the early days of shipping such as through mail order shipments. The lessons learned are why that all customers have the right to refuse a COD shipment. However, many are finding as this method of shipping experiences a bit of a comeback that as long as you are dealing with your customers in an up front and honest way, and shipping a product as described, the refusal rate should be very low.

Usually, people order something that they want, or need. These wants and needs very rarely change in the amount of time that it takes for the product to be shipped to them, so, typically you won’t have to worry about too many refusals. If a package is refused though, there are some costs which you are going to be responsible for.

When a package is refused on delivery, the cost of shipping the package to the customer, and the cost of shipping the package back to your facility are going to come to you. That is why COD service is usually only offered by courier services to clients that have long standing accounts with them. They need you to realize that you are going to be billed for the shipping one way or another should the shipment be refused.

Despite the fact that you may at times experience this unplanned expense to cover the shipping of a refused COD delivery, there is a lot to gain by shipping in this method. When a company is growing or starting out, one of the hardest battles they have to fight is getting people to trust in their brand. One way that they can accomplish this is by extending trust first to the customers, such as by shipping COD. Conventional business knowledge tells us that one of the best ways to receive trust is to first extend it, which actually makes COD shipping a viable marketing strategy.